General Questions

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General Questions

When and where can I view the Official Film Schedule?

What is the best way to purchase tickets?

How do I get tickets to the Festival films that I want to see most?

What does it mean when a screening is “off-sale?”

I got my TIFF ticket! What should I do to prepare for my screening?

How can I find out about any changes to my screening?

What are Rush tickets and what are Rush lines for?

Can children and/or youth attend the Festival?

What is Festival Street and where is it located?

How can I watch the red carpet appearances?

When and where can I view the Official Film Schedule?

The Official Film Schedule is available online at tiff.net/schedule on August 23 at 10am. Printed schedules are no longer available.

What is the best way to purchase tickets?

Purchasing Festival tickets online is the easiest and most efficient way to get tickets to the screenings you want. In-person ticket packages and individual tickets are available at TIFF Festival Account Manager.

TIFF’s Call Centre is available for purchasing accessible seats and for technical support with online ticket purchases. Before calling, we encourage you to attempt purchasing your tickets online and referencing our troubleshooting tips on TIFF Helps’ Ticketing page, as you may be subject to long wait-times.

How do I get tickets to the Festival films that I want to see most?

Festival tickets can be extremely limited, especially to red-carpet screenings, World or North American Premiers, and screenings that feature audience Q&As. We do our best to ensure a fair distribution of tickets during the Festival, but we are not able to guarantee access to any specific film.

We recommend that you choose a variety of Festival films that are of interest to you, including the films you want to see most and back-up options for each. Popular films and screenings may be “off-sale” during package redmention and individual ticket on-sales, and you will also have a limited time to make your selections.

Finally, many Festival films will screen at TIFF Bell Lightbox or on digital TIFF Bell Lightbox in the months following the Festival, or following their theatrical release. If your preferred film is “off-sale” for the Festival, you still may be able to see it at TIFF in the future.

What does it mean when a screening is “off-sale?”

When a screening no longer has available tickets, it is referred to as “off-sale.” Inventory may fluctuate, so we recommend regularly checking to see if more tickets have become available.

I got my TIFF ticket! What should I do to prepare for my screening?

Here are some tips to ensure you are prepared for your screening:

  1. Double check your screening date, time and venue. Our Festival schedule can change, so ensure you have accurate information by checking tiff.net. You can also see a full list of schedule changes at tiff.net/changes.
  2. Download a digital ticket to your mobile phone. You will need this ticket to get into the screening, and it is easier to download it at home before you arrive. Follow the steps in this TIFF Helps section to access your tickets and download them to your mobile wallet.
  3. Show up early. 30 minutes early is on time. 15 minutes early is late.
  4. Have fun! You’re at a film festival. Our staff and volunteers are here to ensure the best possible Festival experience for all audience members.

How can I find out about any changes to my screening?

All screening changes (including date, time, and location) are noted on tiff.net/changes after our schedule goes live on August 23 at 10am. If you have purchased tickets to a screening that has been changed or cancelled, you will receive a notification email from our Customer Relations team.

For the Festival, you may visit TIFF Festival Account Manager to purchase tickets or check tiff.net/available for a list of films with remaining tickets.

What are Rush tickets and what are Rush lines for?

If a Festival screening is off-sale, customers without tickets may wait in the Rush line as a last-chance to see the film. Around 15 minutes prior to a screening’s start time, Front of House staff will count the empty seats in the cinema and sell a select amount of Rush tickets to those in the Rush line on a first-come, first-served basis.

Rush tickets are $45 for Premium screenings and $25 for Regular screenings.

We recommend arriving for a Rush line no earlier than 60 minutes prior to your screening. Please note that being in a Rush line does not guarantee a ticket to the screening.

Can children and/or youth attend the Festival?

Yes. Children aged two and older require a Festival ticket to attend a screening. Tickets are subject to regular Festival pricing. Children under two years of age do not require a ticket if they are sharing a seat with an adult. Content advisories may be available for select films.

What is Festival Street and where is it located?

Festival Street is a free, family-friendly street festival that celebrates all things film, including live performances, partner activations, and outdoor screenings. It is located on King Street, between Peter Street and University Avenue, from September 8–11 between 10am–10pm.

How can I watch the red carpet appearances?

TIFF has dedicated Fan Zones in David Pecaut Square that allow the public to watch red carpet appearances for films at Roy Thomson Hall. Fans can line up for Fan Zones, with access being granted two hours before the start time of the film on a first-come, first-served basis.

Please note that Fan Zones have a limited fan capacity and lining up does not guarantee access to the Fan Zone. Additionally, TIFF cannot guarantee that any specific individual will appear on the red carpet.