Ticket Basics

Ticket Basics

How do I access my tickets?

How do I buy tickets?

How much do tickets cost for year-round programming?

What if there are no tickets available?

When should I arrive for my screening?

What are Rush tickets and what are Rush lines for?

What payment methods do you accept?

Does TIFF offer gift cards?

Will any additional fees be added to my purchase?

Can I get a refund on my tickets?

How do I access my tickets?

To access tickets for year-round programming at TIFF Lightbox, including New Releases and TIFF Cinematheque, visit TIFF Year-Round Account Manager and follow the steps below.

  1. Sign in to TIFF Account Manager from your mobile device.
  2. Tap the menu on the top left.
  3. Select “My Events.”
  4. Find your event.
  5. Under “My Tickets,” select your seat.

Tickets can be scanned directly from TIFF Account Manager or added to your mobile wallet.

How do I buy tickets?

Individual tickets for year-round programming at TIFF Lightbox, including New Releases and TIFF Cinematheque, are available to purchase on TIFF Year-Round Account Manager.

To purchase an individual ticket, please follow these steps:

  1. Sign in to TIFF Account Manager.
  2. Select “Buy Tickets.”
  3. Search the list of films and click “Select.”
  4. Click on the interactive seat map and zoom in to see available seats.
  5. Add your seats to your Cart.
  6. Proceed through checkout.

How much do tickets cost for year-round programming?

Ticket prices vary depending on the type of screening, with Members receiving discounted prices, based on level.

Please visit our Year-Round Tickets page to explore our pricing. Tickets are available to purchase on TIFF Year-Round Account Manager.

What if there are no tickets available?

When a screening no longer has available tickets, it is referred to as “off-sale.” Inventory may fluctuate, so we recommend checking regularly to see if more tickets become available.

For year-round programming at TIFF Lightbox, including New Releases and TIFF Cinematheque, tickets are available to purchase on TIFF Year-Round Account Manager.

When should I arrive for my screening?

All screenings and events will start promptly at the scheduled start time.

All Festival screenings and certain TIFF Lightbox year-round screenings are Rush-eligible. This is indicated on the event’s page on tiff.net.

If a screening is Rush-eligible, ticket holders should arrive early. 30 minutes early is on time. 15 minutes early is late. Latecomers will be admitted at the discretion of the Front of House staff. Latecomers not admitted will not be issued a refund.

What are Rush tickets and what are Rush lines for?

All Festival screenings and certain year-round events at TIFF Lightbox are Rush-eligible. This is indicated on the event’s page on tiff.net.

If a screening is off-sale, customers without tickets may wait in the Rush line as a last chance to see the film. 15 minutes prior to a screening’s start time, Front of House staff will count the empty seats in the cinema and sell a select amount of Rush tickets to those in the Rush line on a first-come, first-served basis.

We recommend arriving for a Rush line no earlier than 60 minutes prior to your screening. Please note that being in a Rush line does not guarantee a ticket to the screening.

What payment methods do you accept?

TIFF prefers Visa, but we accept all major credit cards. Debit and cash are accepted for in-person purchases at TIFF Lightbox.

Does TIFF offer gift cards?

TIFF Lightbox gift cards are available for purchase in-person at our Box Office. Gift cards may be purchased for any denomination and may be used for in-person purchases at TIFF’s Box Office, Concessions, or TIFF Shop.

Please note: Gift cards are not available for purchase online and are not an eligible payment method for purchases on TIFF Account Manager or TIFF Shop’s online store.

Will any additional fees be added to my purchase?

All service fees and taxes are included on ticket purchases made on TIFF Account Manager.

Can I get a refund on my tickets?

All sales are final. If you are no longer able to attend an in-person event, please contact us at customerrelations@tiff.net.