To access tickets for year-round programming at TIFF Lightbox, including New Releases and TIFF Cinematheque, visit TIFF Year-Round Account Manager and follow the steps below.

To access Festival tickets purchased on TIFF Festival Account Manager, visit TIFF Festival Account Manager and follow the steps below.

1. Sign in to TIFF Account Manager from your mobile device.
2. Tap the menu on the top left.
3. Select “My Events.”
4. Find your event and click "View Event Details".
5. Under “Tickets,” select your seat.

Tickets can be scanned directly from TIFF Account Manager or added to your mobile wallet.

Tickets purchased through Ticketmaster.ca can be only accessed or transferred through their platform.

For further assistance, please watch this instructional video:

Individual tickets for year-round programming at TIFF Lightbox, including New Releases and TIFF Cinematheque, are available to purchase on TIFF Year-Round Account Manager.

To purchase an individual ticket, please follow these steps:

1. Sign in to TIFF Account Manager.
2. Select “Buy Tickets.”
3. Search the list of films and click “Select.”
4. Click on the interactive seat map and zoom in to see available seats.
5. Add your seats to your Cart.
6. Proceed through checkout.

For further assistance, check out this instructional video:

Yes! TIFF Customer Relations staff at the Steve & Rashmi Gupta Box Office are happy to help you print or text your tickets.

To keep your account secure, please bring a piece of government-issued photo ID when picking up tickets or accessing your account in person.

TIFF Customer Relations is available to assist with ticket sales and inquiries both in person at the Steve & Rashmi Gupta Box Office and over the phone through our Customer Relations Call Centre.

Customer Relations Call Centre
Local: 416-599-2033
Toll-free: 1-888-258-8433
customerrelations@tiff.net
Live Chat is available Tue–Sun, 10am–5pm.

Hours:
Monday: Closed
Tuesday - Sunday: 10am-5pm

Steve & Rashmi Gupta Box Office
In-person assistance available:
Tuesday: 4pm–9pm
Wednesday – Thursday: 3pm–10pm
Friday – Sunday: 10am–10pm

To keep your account safe, we’ll ask to see a piece of government-issued photo ID if you’re picking up tickets or need account access at the box office.

Calling us instead? No problem—we’ll just ask you a few quick security questions to confirm it’s you.

Ticket prices vary depending on the type of screening, with Members receiving discounted prices, based on level.

Please visit our Year-Round Tickets page to explore our pricing. Tickets are available to purchase on TIFF Year-Round Account Manager.

When a screening no longer has available tickets, it is referred to as “off-sale.” Inventory may fluctuate, so we recommend checking regularly to see if more tickets become available.

For year-round programming at TIFF Lightbox, including New Releases and TIFF Cinematheque, tickets are available to purchase on TIFF Year-Round Account Manager.

For the Festival, visit Ticketmaster.ca to purchase tickets, or check tiff.net/available for a list of films with remaining tickets.

All screenings and events will start promptly at the scheduled start time.

All Festival screenings and certain TIFF Lightbox year-round screenings are Rush-eligible. This is indicated on the event’s page on tiff.net.

If a screening is Rush-eligible, ticket holders should arrive early. 30 minutes early is on time. 15 minutes early is late. Latecomers will be admitted at the discretion of the Front of House staff. Latecomers not admitted will not be issued a refund.

All Festival screenings and certain year-round events at TIFF Lightbox are Rush-eligible. This is indicated on the event’s page on tiff.net.

If a screening is off-sale, customers without tickets may wait in the Rush line as a last chance to see the film. 15 minutes prior to a screening’s start time, Front of House staff will count the empty seats in the cinema and sell a select amount of Rush tickets to those in the Rush line on a first-come, first-served basis.

We recommend arriving for a Rush line no earlier than 60 minutes prior to your screening. Please note that being in a Rush line does not guarantee a ticket to the screening.

TIFF prefers Visa, but we accept all major credit cards. Debit and cash are accepted for in-person purchases at TIFF Lightbox.

During Festival, all box office venues besides TIFF Lightbox are cashless.

TIFF Lightbox gift cards are available for purchase in-person at our Box Office. Gift cards may be purchased for any denomination and may be used for in-person purchases at TIFF’s Box Office, Concessions, or TIFF Shop.

Please note: Gift cards are not available for purchase online and are not an eligible payment method for purchases on TIFF Account Manager or TIFF Shop’s online store.

All service fees and taxes are included on ticket purchases made on TIFF Account Manager.

All sales are final. We do not offer refunds.

No. Your ticket includes SafeTix technology with fraud and counterfeit protection, so screenshots or printouts cannot be used. If you, a friend, colleague, or client arrive at a TIFF screening with a screenshot, entry will be denied.

To send a ticket to another person, follow the instructions to transfer a ticket found here.

Support can only be provided to the original purchasers or ticket holders. Government ID and the payment method for the transaction will be required for assistance.