All Festival ticket purchases are final sale. However, eligible tickets purchased directly through TIFF Festival Account Manager may be exchanged online starting Tuesday, September 1, up until 4 hours prior to your scheduled screening.

Please note: Tickets purchased on Ticketmaster.ca are not eligible for exchanges.

To exchange your tickets, please follow the steps below:

1. Sign in to TIFF Festival Account Manager.
2. Click “My Events” and select your event by clicking “View Event Details”
3. Click “Exchange.”
4. Select the seat(s) to exchange.
5. Select a new event from the list.
6. Choose a seat from the interactive seat map and click “Add to Cart”
7. Review the details of your exchange.
8. Submit your order.

Exchange can be made online up to 4 hours prior to your event.

For further help exchanging tickets on TIFF Festival Account Manager, check out this instructional video:

Yes, tickets can be transferred up to 15 minutes before a screening.

Festival:

• Tickets purchased through TIFF Festival Account Manager can be transferred through that same platform.
• Tickets purchased or received via Ticketmaster.ca can only be transferred using Ticketmaster.ca. Transfers through other platforms or methods are not supported.

To transfer your tickets, please follow the steps below:

1. Sign in to TIFF Festival Account Manager.
2. Click “My Events” and select your event by clicking view event details.
3. Click “Transfer.” You may need to authenticate your account by phone or email. You will be sent a One Time Code to input.
4. Select the seat or seats to transfer.
5. Select an existing recipient or add a New Recipient and fill in their information. Click “Save.”
6. Select your recipient and click “Transfer”. You can add an optional message to your recipient.
7. The transfer is only complete once the recipient accepts the tickets.

Important Transfer Details

• Acceptance Requirement: Recipients must have (or create) a TIFF account and accept the transfer at least 15 minutes prior to showtime to gain entry.
• Instructions: Recipients will receive an email from TIFF Customer Relations with step-by-step instructions to claim their tickets.
• Canceling a Transfer: You can cancel a pending transfer anytime via the link in your confirmation email—as long as the recipient has not yet accepted it.
• Transfer Restrictions: TIFF Customer Relations cannot reclaim, reverse, or pull back a transfer once it has been initiated or accepted by another account holder.

For assistance transferring your ticket from your mobile device, check out this instructional video:

Once the recipient has accepted them, you’ll receive an email confirming the ticket has been accepted. After a successful Ticket Transfer, the ticket in your account is no longer valid for event entry.

Once you send a ticket, you’ll see either:

• Waiting to accept or Sent, wwhich means your friends have not accepted the transferred tickets yet — remind them to check their email or text messages for the transfer invite.
• Accepted by or Claimed, which means the transfer has been successful. Your transferred tickets will show in your account as sent.

If your recipient does not accept your offer, then they will not be able to use your tickets. Tickets must be accepted 15 minutes prior to the scheduled start time of the event.

1. You will receive an email or text from TIFF Customer Relations with instructions to accept the offer.
2. Sign in or create a new account — make sure you use the same email for your account and that the tickets were sent to.
3. To view or add your tickets to your wallet, select My Events.
4. Tickets must be accepted 15 minutes prior to the scheduled start time of the event.

• Ask the sender to cancel the original transfer and start a new Ticket Transfer.
• Log into your TIFF Festival Account Manager (for Festival) or TIFF Account Manager (for Year-round) using the email address the transfer was sent to, and you can easily accept your tickets there!

Still can’t find them? Search your email using the term transfer or the artist or event.

1. Sign in to TIFF Account Manager (for Festival) or TIFF Account Manager (for Year-round).
2. Click “My Events” and select your event.
3. Click Cancel Transfer next to the ticket you wish to cancel.
4. A pop-up will appear—click Cancel Transfer again to confirm.
5. You and your guest will both receive an email confirming that the ticket transfer has been cancelled.

No. Your ticket includes Safetix technology with fraud and counterfeit protection, so screenshots or printouts cannot be used. If you, a friend, colleague, or client arrive at a TIFF screening with a screenshot, entry will be denied.

Support can only be provided to the original purchasers or ticket holders. Government ID and the payment method for this transaction will be required for assistance.