Accessibility

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Accessibility

What if I require accessible/companion seating?

What are lobby passes?

How do I find films that have closed-captioning, open captions, or descriptive sound?

How do I enable closed-captioning on digital TIFF Bell Lightbox?

What if I require accessible/companion seating?

All TIFF screenings offer accessible seating. Seating is limited and is available on a first-come, first-served basis. Seating may be limited and restricted to the existing floor plan of each venue. Though we do our best to accommodate every request, seating cannot be guaranteed.

Accessible and companion seating must be booked over the phone.

What are lobby passes?

Lobby passes can be requested by any visitor who has an accessibility consideration that limits their ability to stand in a lineup at a venue. Access to the designated waiting area is granted to the visitor and their companion (if required) upon presentation of a lobby pass to a TIFF Front of House Representative, along with a valid ticket. The nature of the lobby access varies by venue, and space may be limited.

To request a lobby pass, please fill out this form or reach out to customerrelations@tiff.net. Your digital lobby pass will be available in your TIFF Account Manager by September 9, and can be accessed the same way as a mobile ticket.

How do I find films that have closed-captioning, open captions, or descriptive sound?

TIFF strives to be accessible to all our patrons and to offer as many films as possible with closed-captioning, open captions, or descriptive sound. To find in-person screenings that offer accessible options, please visit tiff.net/films (Festival) or tiff.net/calendar (year-round), open the drop-down menu labelled “Accessibility,” and select the appropriate filter. To find accessible screenings on our digital platform, click here.

How do I enable closed-captioning on digital TIFF Bell Lightbox?

To enable closed-captioning, click on the “CC” button in the lower-right corner of the player and select the option that suits your needs.