TIFF 2026

Festival Ticketing & Customer Relations Policies

Customer Service Standards & Policy Fairness

Zero-Tolerance Policy

Media & Press Inquiries

Refund & Lost Ticket Policy

Identity Verification Policy

Box Office Ticket Printing Policy

Cancellation & Event Changes

Ticket Transfer Terms

Queue Guidelines

Digital Communication & Security

Festival 101: Everything You Need to Know

When is TIFF 2026?

What is the best way to purchase tickets?

How do I get tickets to the Festival films that I want to see most?

What does it mean when a screening is “off-sale?”

What are Rush tickets and what are Rush Lines for?

I got my TIFF ticket! What should I do to prepare for my screening?

How can I find out about any changes to my screening?

Can children and/or youth attend the Festival?

Festival Ticketing Options

What ticket options are available for TIFF 2026?

How much do Festival tickets cost?

What is the difference between Premium and Regular Festival screenings?

How can I access a Festival ticket pre-sale?

Is there a limit to the number of Festival tickets I can purchase?

How do I purchase tickets in accessible seating locations?

If I can no longer attend the Festival, can I get a refund?

What payment methods do you accept?

Does TIFF offer gift cards?

Will any additional fees be added to my purchase?

Curated Ticket Packages

What are the advantages to purchasing a Curated Ticket Package?

How many tickets per screening are included in a Curated Ticket Package?

When will I know my seat locations for my Curated Ticket Package?

How do I redeem my Visa Back-Half & Daytime Bundle?

I bought the People’s Choice Award package. How does it work?

Festival Ticketing 101: The Where and How to Buy

Where can I buy TIFF Festival Tickets Online?

Buying Tickets with Confidence

Is there a preferred browser for online ticketing?

How to Buy Single Tickets: Patron Circle & Contributor Circle Members

How Do I Buy Festival Tickets on Ticketmaster.ca During Member Presale Days?

How do I Buy Festival Tickets on Ticketmaster.ca?

How do I use a promo code for ticket purchases?

What if there are no tickets available?

Managing Your Festival Account & Tickets - TIFF Festival Account Manager

How do I sign into or create an account?

Accepting the Terms of Use.

How do I access my tickets?

I can't sign in. How do I reset my password?

Can I print my tickets at the box office?

Can I use a screenshot of my ticket?

Can I exchange my tickets?

Can I transfer my tickets to friends or family?

How do I know if the tickets have been accepted?

How do I accept transferred tickets?

How do I accept my transferred tickets if I lost the email or text?

How do I cancel a ticket transfer?

Can I send a screenshot of my ticket instead of transferring?

Managing Your Festival Account & Tickets - Ticketmaster.ca

Managing your Ticketmaster.ca account

Ticketing Support & Troubleshooting

Common Issues

I can’t find my tickets

My Session Has Been Suspended

Not Receiving Your One-Time Verification Code?

Why is my Ticketmaster Account requiring a Security Check through Persona?

Know Before You Go

What should I do to prepare for my screening?

Can I use a screenshot of my ticket?

When should I arrive for my Festival screening?

How can I avoid lines for my screening?

Do I need to sit in the seat listed on my ticket?

How will I find out about changes to my screening?

What happens if I can no longer attend my screening?

Does TIFF perform bag checks? Which items are prohibited?