Festival Basics

General Questions

When and where can I view the Official Film Schedule?

What is the best way to purchase tickets?

How do I get tickets to the Festival films that I want to see most?

What does it mean when a screening is “off-sale?”

What are Rush tickets and what are Rush lines for?

I got my TIFF ticket! What should I do to prepare for my screening?

How can I find out about any changes to my screening?

Can children and/or youth attend the Festival?

What is Festival Street and where is it located?

How can I watch the red carpet appearances?

Festival Screenings

When should I arrive for my Festival screening?

How can I avoid lines for my Festival screening?

Do I need to sit in the seat listed on my ticket?

How can I find out about any changes to my screening?

What happens if I can no longer attend my screening?

What health and safety protocols must I follow at the indoor venues?

Does TIFF perform bag checks? Which items are prohibited?

Festival Tickets

What ticket options are available for TIFF 2023?

What is the difference between Premium and Regular Festival screenings?

How can I access a Festival ticket pre-sale?

Is there a limit to the number of Festival tickets I can purchase?

How do I purchase tickets in accessible seating locations?

If I can no longer attend the Festival, can I get a refund?

Curated Ticket Packages

What are the advantages to purchasing a ticket package?

How many tickets per screening are included in a Curated Ticket Package?

How do I receive the tickets from my Curated Ticket Package?

Do I need to redeem my Curated Ticket Package and make my film selections?

When will I know my seat locations for my Curated Ticket Package?

Can I exchange tickets from my Curated Ticket Package?

TIFF Member Bundles

What are the advantages of purchasing a TIFF Member Bundle?

Are there Flex Packages available for TIFF 2023?

What is the process for selecting films as part of a TIFF Member Bundle?

For a TIFF Member Bundle, do I need to select all the tickets at one time?

What screenings are available to be selected as part of a TIFF Member Bundle?

For a TIFF Member Bundle, what seat locations are available to me in assigned seating venues?

How do I exchange tickets from my TIFF Member Bundle?