Festival Basics

General Questions

When and where can I view the Official Film Schedule?

What is the best way to purchase tickets?

How do I get tickets to the Festival films that I want to see most?

What does it mean when a screening is “off-sale?”

I got my TIFF ticket! What should I do to prepare for my screening?

How can I find out about any changes to my screening?

What are Rush tickets and what are Rush lines for?

Can children and/or youth attend the Festival?

What is Festival Street and where is it located?

How can I watch the red carpet appearances?

Cinema Screenings

When should I arrive for my Festival screening?

How can I avoid lines for my Festival screening?

Do I need to sit in the seat listed on my ticket?

How can I find out about any changes to my screening?

What happens if I can no longer attend my screening?

What health and safety protocols must I follow at the indoor venues?

Does TIFF perform bag checks? Which items are prohibited?

Festival Screenings

How do I rent a digital Festival screening?

When can I rent a digital Festival screening?

How do I watch a digital screening?

I want to rent a digital Festival screening, but it’s “Sold Out.” Why?

Can I start a film and come back to it later?

What is your refund and exchange policy?

TIFF Shop

Is TIFF Shop open year-round?

Where can I buy Festival merch?

Can I buy a Festival Programme Book?

What are TIFF Shop's hours?