Festival Ticket Packages

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Festival Ticket Packages

What are the advantages to purchasing a ticket package?

What is the process for redeeming my ticket package and selecting my films?

What if I am not available for the start time that I am assigned?

Do I need to redeem my ticket package and make all of my film selections at one time?

What seat locations are available to me in assigned seating venues?

What happens if I have tickets left in my package at the end of my redemption window?

Can I upgrade tickets from my Regular Flex Pack for tickets to Premium screenings?

Can I redeem my Festival Ticket Package for digital screenings?

If I can no longer attend the Festival, can I get a refund on my ticket package?

What are the advantages to purchasing a ticket package?

Ticket packages are for film lovers who want a full experience of the Festival and want to see a variety of films. You save up to 30% off the price of individual tickets when you purchase a ticket package. Additionally, you get a better chance to see your first-choice films, since ticket packages are redeemed before individual tickets go on sale.

What is the process for redeeming my ticket package and selecting my films?

Purchasers will receive an email with an assigned date and time for redeeming their ticket package. Redemption windows are randomly assigned to all purchasers, with earlier windows granted to TIFF Members, based on level.

To redeem your package, follow the link in the email sent to you, sign in to TIFF Festival Account Manager and select your films.

We strongly recommend that you decide on your preferred screenings before you sign in to redeem your package, as you will have a limited time to make your selections.

If you have purchased multiple packages, you will receive only one redemption time and can redeem all of your packages together.

What if I am not available for the start time that I am assigned?

Your designated start time will offer the best ticket availability, but you can redeem your package any time between your start time and September 1 at 10pm.

If you do not redeem your package during this time period, you may also redeem your package between September 6 and September 18.

Do I need to redeem my ticket package and make all of my film selections at one time?

Yes. All tickets must be redeemed during one session. The session will time out after one hour, and any tickets remaining in your shopping cart at that time will be released.

What seat locations are available to me in assigned seating venues?

There are three seat tiers for screenings with assigned seating: A, B and C, with Tier A being the most preferred seating locations.

While redeeming your ticket package, you will be offered a Tier B seat, with the option to upgrade to a Tier A seat for a fee.

What happens if I have tickets left in my package at the end of my redemption window?

If you have only selected a portion of your available tickets upon checkout, you will need to select vouchers for the remaining tickets in your package. Vouchers may be redeemed for tickets beginning on September 6 at 10am ET. There are no refunds for unused vouchers at the end of the Festival.

Can I upgrade tickets from my Regular Flex Pack for tickets to Premium screenings?

No. Tickets from Regular Flex Packs may only be redeemed for Regular screenings.

Can I redeem my Festival Ticket Package for digital screenings?

No. Ticket packages are only redeemable for in-person screenings.

If I can no longer attend the Festival, can I get a refund on my ticket package?

All sales are final. TIFF has a no-refund and no-exchange policy on Festival ticket packages.