FAQ

What is the Industry accreditation process?

The accreditation process takes place once you purchase a pass. We review the professional information you’ve provided on your registration form, and either approve the transaction or recommend a different pass type that is more suited to your role in the industry. Make sure to complete the registration form with as many details as possible. If we require more information, we will reach out to you directly.

Which pass do I register for?

All passes offer the same access to the Industry Conference, meeting spaces, screening libraries, and exclusive delegate resources (except for our one-day Doc Conference Pass). The main difference between our various pass options is screening access (see below). Our Conference Pass is ideal for emerging film professionals, while our Industry Pass is the most popular option and provides fluid access to a wide range of professional services and screenings. Premium and Buyer Passes are designed for those working in distribution and acquisitions. Film Rep Passes are exclusively for sales agents and producers with films in Official Selection.

Several people from my company want to attend. Can one Industry Pass be shared amongst colleagues?

No. Each delegate attending the festival must purchase their own pass. Passes are non- transferrable.

I paid for a pass but have not received a confirmation email. Should I be concerned?

The accreditation process takes up to three days. If you do not receive your confirmation within that time, please email us at registration@tiff.net or call at +1 416.934.5834.

I have a film in the Festival. Do I still have to pay for my pass?

This depends on your involvement in the film and applies only to films confirmed for Official Selection. Please inquire at registration@tiff.net.

I am unable to attend. Can I transfer my pass to a colleague or receive a refund?

All passes are non-refundable as stated upon point of purchase. A pass may be transferred to another person within the same company at the same professional level no later than August 10.

Does TIFF have a market? Can I set up a stand/be an exhibitor?

TIFF has an “unofficial market” with a unique business model. We do not offer traditional exhibitor opportunities, but national agencies representing countries from around the world rent stands in our Industry Centre. Last year we had a total of 38 countries represented in our Industry Centre. Learn more about promotional opportunities at TIFF '17.

Is there a list of industry professionals attending TIFF? When will it be available?

A comprehensive list of everyone attending the Festival professionally is available via the Delegates’ Guide. This can be used as a resource to identify people you’d like to meet or network with. The Delegates’ Guide becomes available in early July.

Will my delegate badge get me into parties?

TIFF does not have access to independent parties and events during the Festival. Keep an eye out for TIFF Happy Hours, which take place at the end of each day of programming at the Industry Conference. Remember to check your mailbox each day for invitations to external events.

I’m a film student/scholar. Do you offer special rates for academics?

Yes! TIFF values and encourages an academic presence at the Festival. Please contact us at registration@tiff.net to enquire about special rates.

I have accessibility needs. Who can I contact to make arrangements?

We are glad to accommodate and make your visit as accessible as possible. If you are an industry delegate, please start but by contacting us at registration@tiff.net. Individuals attending publicly should contact Customer Relations at customerrelations@tiff.net.

Can you help me book my hotel and flight? Do you offer special rates?

Yes. Contact hotels@tiff.net for rates and assistance.

"Help, I lost my pass!"

Lost or stolen passes must be reported to the Registration Desk (Industry Centre). A $20 replacement fee will apply. (Credit cards only.)

Pass Benefits

* Please note that you will need your pass to gain access to all screenings.

Press & Industry (P&I) Screenings

Arrive at least 15 minutes before the scheduled start time of the screening. Seating is on a first-come, first-served basis. When a cinema is full, a Rush line will begin in the event that seats become available. Industry delegates cannot reserve tickets to these screenings in advance; Make sure to bring your accreditation to the screening venue.

Public Screenings

Public Screenings - Advanced tickets

Premium, Film Rep, and Buyers’ Passes have access to public tickets (Film Rep – 10-pack; Premium – 20-pack; Buyers’ – 40-pack). These tickets can be selected for the first half of the Festival (Sept. 7–12) beginning Tuesday, Sept. 5 and for the second half of the Festival (Sept 13–17) beginning Tuesday, Sept. 12. Tickets can be selected online or in person at the Industry Box Office. Tickets are not transferable and passholders will be asked to show their pass at the venue with their ticket. Tickets can only be exchanged in-person at the IBO and not online. Please note that first-screening Gala films are ineligible for selection, regardless of pass type.

Public Screening - Same day tickets

If public tickets are available on the day of a screening, they can be obtained at any Venue Box Office by using your pass (1 per pass, per screening).

Priority Screenings

A certain number of P&I screenings are identified as Priority for industry delegates who must view a film before the first public screening. Film Rep and Buyers Passes have Priority screening access. Priority is granted until 15 minutes prior to the screening start time. Industry and Premium Passes have secondary access to these screenings and will be let in after the Priority line. All Priority P&I screenings also have at least one regular P&I screening.

Rush Access

A "Rush" lineup will be indicated at each screening. If there are any unoccupied seats after the P&I Access line has been admitted, they will be made available to the Rush line on a first-come, first-served basis. Passholders with Rush access will be let into the screening approximately 10 minutes before the start of the screening, based on availability.

Conference Access

To gain access to the Conference, pass holders are encouraged to arrive least 15 minutes prior to the start of the session. Seating is available on a first-come, first-served basis.

Industry Venue Access

All passes, with the exception of the Doc Conference Pass, grant access to the Industry Centre, Business Centre and Digital Screening Library at the Hyatt Regency Hotel as well as the Industry Lounge at the Glenn Gould Studio. Only Buyers Pass holders have access to the Buyers Lounge at the Scotiabank Theatre.

Code of Conduct

Our staff and volunteers are here to ensure the best possible Festival experience for all. We will not tolerate mistreatment of any kind towards our staff and volunteers and will take measures accordingly. TIFF reserves the right to refuse admission and/or expel from the premises, without refund, any persons whose presence or conduct is deemed objectionable.