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Festival Policies

Terms and Conditions

What are the Ticket Conditions of Sale?

Staff and Volunteers

Website Terms and Conditions

Venue Policies

Can I bring in recording devices?

TIFF Bell Lightbox's Venue Policy

What are the Ticket Conditions of Sale?

Tickets may not be used as prizes or contest giveaways, or for fundraising, promotional, or advertising purposes, without express written consent from Toronto International Film Festival Inc. ("TIFF Inc."). Such use will invalidate tickets.

By using a ticket to enter a Festival venue, the ticket holder agrees to being photographed, filmed, or recorded in the event venue, and to the publication, reproduction, sales use, distribution, and broadcast of all photographs, video, or other recordings of the ticket holder's voice or likeness without further notice or compensation in any publicity, advertisement, or other publication carried out by, or on behalf of, TIFF Inc. in perpetuity in any manner and media whatsoever, including print, broadcast, or digital.

By using a ticket to attend Festival screenings and events, the user waives and releases TIFF Inc. from all claims he/she/they may have against TIFF Inc. for any loss, damage, injury, liability, or expense he/she/theymay suffer, arising from his/her/their presence at the event venue due to any reason whatsoever, including those arising from personal injury, property loss/damage, or death.

Staff and Volunteers

Our staff and Volunteers are here to ensure the best possible experience for all; Toronto International Film Festival Inc. ("TIFF Inc.") will not tolerate mistreatment of any kind towards its staff or Volunteers and will take measures accordingly. TIFF Inc. reserves the right to refuse admission to and/or expel from the premises, without refund, any person whose presence or conduct is deemed objectionable.

Website Terms and Conditions

Your access to and use of this website is subject to legally binding terms and conditions. Carefully read the following terms and conditions before accessing or using this website. Your accessing or use of this website indicates your acceptance of the following terms and conditions and your agreement to be bound by them.

The following terms and conditions form a binding agreement ("Agreement") between you and Toronto International Film Festival Inc. (“TIFF”). We may change these terms and conditions at any time without advance notice. Changed terms will become effective once posted on this website. Your continued use of this website after any change means you have accepted the changed terms and conditions.

All references to money amounts in this Agreement, unless otherwise specified, are in Canadian dollars.

Can I bring in recording devices?

Cameras and recording devices are strictly prohibited during screenings. Screenings will be monitored for unauthorized recording. It is illegal to make a copy of a film or part of a film without permission of the copyright owner. Toronto International Film Festival Inc. ("TIFF Inc.") reserves the right to undertake anti-piracy measures and eject any person who is recording or photographing without authorization from TIFF Inc., and to report any unauthorized recording to law enforcement, which may subject that person to criminal and civil liability.

TIFF Inc. reserves the right to film or record its events and activities for its own purposes. All electronic devices must be silenced and stowed away during public screenings. Bags are subject to inspection.

TIFF Bell Lightbox's Venue Policy

Seating is only guaranteed until 15 minutes before the scheduled start of the screening. If late seating is disruptive, latecomers will not be admitted. Late seating is at the discretion of the venue staff.

To ensure the highest-quality experience for our audiences at TIFF Bell Lightbox, programming on Mondays is typically reduced. This provides technical and building teams with access required to conduct upgrades and improvements on equipment and cinemas. TIFF Bell Lightbox welcomes film lovers for full programming Tuesday through Sunday, with occasional New Release screenings and third-party bookings on Mondays.

Please visit our website and stay in the know with our up-to-date screening calendar at tiff.net/calendar. Our call centre remains open on Mondays to take your questions and facilitate ticket sales, or you can visit the Steve & Rashmi Gupta Box Office — open between 10am and 6pm on Monday, and between 10am and 10pm Tuesday to Sunday.

Our staff and Volunteers are here to ensure the best possible Festival experience for all; Toronto International Film Festival Inc. ("TIFF Inc.") will not tolerate mistreatment of any kind towards its staff or Volunteers and will take measures accordingly. TIFF Inc. reserves the right to refuse admission to and/​or expel from the premises, without refund, any person whose presence or conduct is deemed objectionable.

Rush tickets are subject to availability and are distributed on a first-come, first-served basis at the discretion of venue staff. Customers are limited to holding space in rush lines for themselves and one other person. Please inform the Festival staff managing the rush line if you are holding a place for another individual.

All electronic devices must be silenced and stowed away during public screenings. Bags are subject to inspection.

Please do not leave empty seats in the middle of the row at general admission houses; rush seating is less disruptive to the audience if empty seats are available close to the aisles. Seats cannot be saved. Due to venue fire codes, sitting in the aisles or standing at the back of the venue is not permitted.

All cinema and lobby areas will be cleared following each screening.

Film run times, as listed in the Official Film Schedule and the Festival Programme Book, represent the best available information at press time. Run times are approximate and don't include time for intros or Q&As. Screenings and schedules are subject to change without notice. Check the Official Film Schedule for the most up-to-date information.

All Festival venues are wheelchair accessible. If you require accessible or companion seating, or other accessibility services, please contact the box office in advance by calling 416-599-2033 or 1-888-599-8433 (toll-free) so that we can ensure your needs are met.

Cameras and recording devices are strictly prohibited during screenings. Screenings will be monitored for unauthorized recording. It is illegal to make a copy of a film or part of a film without permission of the copyright owner. TIFF Inc. reserves the right to undertake anti-piracy measures and eject any person who is recording or photographing without authorization from TIFF Inc., and to report any unauthorized recording to law enforcement, which may subject that person to criminal and civil liability.

TIFF Inc. reserves the right to film or record its events and activities for its own purposes. All media requests to shoot onstage activity must be pre-approved by the TIFF Communications Department.



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