A message to our audiences regarding the closure of TIFF Bell Lightbox

Key Dates

Feb 11
May 8
Industry registration opens
May 20
Packages on sale to Contributors Circle Members and up (10am)
May 27
Packages on sale to Members 365 (10am)
Media accreditation opens
Jun 10
Packages on sale to Visa cardholders (10am)
Jun 17
Packages on sale to the public (10am)
Jul 31
Deadline to become a Member for access to earlier package-redemption start time
Aug 16
Packages off-sale (10pm)
Aug 21
Deadline to become a Member for access to Members’ individual-ticket pre-sale
Aug 24
Flex-pack buyers receive email with ticket-selection start time
Aug 25
Schedule live on and Programme Book available
Aug 27
Patrons Circle individual tickets on sale (determined by level)
Aug 28
Industry registration closes
Aug 30
Members’ package ticket selection begins (determined by level)
Sept 2
Members’ package redemption continues*, followed by the public
*Members are guaranteed redemption windows before the public
Sept 3
All package-redemption windows close at 10pm
Sept 5
Members’ individual-ticket pre-sale (10am—4pm); only on
Sept 6
TIFF Insiders’ individual-ticket pre-sale* (10am—4pm); only on
*Make sure you subscribe to The Weekly to get your code.
Sept 7
Public individual tickets on sale (10am–4pm), on and at the Festival and Members’ Box Offices
Sept 8
Public ticket sales end at 10pm
Sept 9
Exchange Day — ticket exchanges start Sept 9 and continue through the end of the Festival. Ticket sales resume through the end of the Festival.
Sept 10–20
2020 Toronto International Film Festival
Sept 11–15
Industry Conference

Box Office Hours for the Festival

Patrons Circle Box Office
TIFF Bell Lightbox, Reitman Square, 350 King St. W.
Aug 27 – Sept 3: 10am - 10pm
Sept 5–9: 10am - 4pm
Sept 10–20: 8am - 10pm

Members’ Box Office
TIFF Bell Lightbox, Reitman Square, 350 King St. W.
Sept 5–9: 10am–4pm
Sept 10–20: 8am–10pm

Festival Box Office
TIFF Bell Lightbox, Reitman Square, 350 King St. W.
Sept 6–9: 10am–4pm

Venue box offices
Sept 10–20: Open one hour before the first screening and 30 minutes after the start of the last screening of the day.

TIFF Bell Lightbox and Scotiabank box office hours: 8am–10pm

Call centre
Aug 25–29: 10am–7pm
Aug 30 – Sept 3: 10am–10pm
Sept 4–9: 10am–7pm (closing time may be changed to 5pm)
Sept 10–20: 8am–7pm

All in-person box offices are CLOSED on Friday, September 4.

Frequently Asked Questions

Buying tickets
How do I buy tickets or ticket packages?
Full details on how to buy packages and tickets will be available soon.
How can I avoid lineups?
Lining up is part of the Festival experience. Lineups outside of venues are usually made up of ticket holders waiting to get into screenings. Avoid additional wait times at the box office by printing your tickets at home, or downloading them to your mobile device. Simply log in to your Festival Account Manager to take advantage of these options.

We recommend showing up 45 minutes prior to your screening at general-admission venues and 30 minutes prior to your screening at assigned-seating venues. Roy Thomson Hall, the Visa Screening Room at the Princess of Wales Theatre, the Elgin Theatre, and the Winter Garden Theatre are assigned-seating venues. Audiences are let in no more than 30 minutes before the screening start time.

Visitors may also be waiting in the rush line if they have not purchased tickets in advance and there are no tickets available for purchase (off-sale). Purchasing in advance is advisable.

What time should I arrive at the venue to pick up my tickets and get a seat?
We recommend showing up 45 minutes prior to your general-admission screening (30 minutes at assigned-seating venues). Seating is only guaranteed 15 minutes prior to the scheduled start of the screening. Latecomers will be admitted at the discretion of the venue staff.
What if the film I want to see is off-sale?
That doesn’t mean you can’t get tickets! If the film you want is currently off-sale, continue to check back at throughout the Festival, as inventory can fluctuate.

A minimal number of tickets are reserved to honour commitments to TIFF sponsors and partners. If these tickets are returned to TIFF, they will be made available for public sale. Available tickets are released each day at 8am during the Festival, so be sure to check back.

If you can’t purchase tickets to the film you’d like to see, you can always rush.

Can children attend the Festival?
Look for films tagged as TIFF Next Wave for titles of interest to audiences under 25, as selected by our youth-driven TIFF Next Wave Committee. Individual daytime tickets for anyone under 25 have special pricing. Parents must purchase a ticket for their children, and are subject to regular Festival pricing. Children under the age of two do not require a ticket if they are sharing a seat with an adult.
Is there a limit to the number of tickets I can purchase? What if I’m attending with a large group?
In order to ensure a fair distribution of tickets during the Festival, each account may only purchase a maximum of four tickets per screening. Group sales will be available for all titles. For groups of 20 or more, pending availability and beginning on Exchange Day (September 9), exclusively via our call centre (416-599-2033 or 1-888-258-8433).
Do you have a companion seating policy?
We do! Should you require companion or accessible seating, please contact the box office in advance at 416-599-2033 or 1-888-258-8433. Please note that companion seating may not be available for all screenings.
How can I get a copy of the Festival Programme Book?
The Festival Programme Book and all merchandise are available at TIFF Shop beginning August 25. You may pre-order the Programme Book with your ticket package. Delivery costs and fees vary based on location and type of delivery service selected.
How do I become a TIFF Member?
TIFF Membership is open to everyone, starting at $99. TIFF Members enjoy the very best in film programming, exhibitions, and special events, and are part of our efforts for a more engaged, connected, and informed world through the power of film. Members save with early-bird pricing on ticket packages during their exclusive pre-sales, get to pick their package films before non-Members, and get an individual-ticket pre-sale on September 5. Learn more about TIFF Membership and how to join at
How can I find out about any changes to my screening?
Check after August 25 for information about any moved, added, or changed screenings. If your screening date and/or time changes after purchase, you will receive a notification email from our Customer Relations team.
Payment and exchanges
Will fees be added to my order?
Not when you buy Festival tickets or packages on or at a TIFF box office. All service fees and taxes are included in the prices you see above. If you purchase individual tickets on (instead of, you will be charged a $1 fee per transaction.
What is your refund and exchange policy?
All sales are final; refunds or cancellations are not permitted. Tickets are valid only for the event for which they are issued, and cannot be replaced if lost or stolen. Tickets can be exchanged beginning September 9. Please note there are no exchanges for Buzz List package or Opening and Closing Night tickets.
What payment methods do you accept?
TIFF prefers Visa, but we accept all major credit cards. Debit and cash are accepted for in-person purchases.
What’s the process for package redemption?
We’ll send you an email with an assigned start time to select your tickets on August 24. We go to great lengths to ensure a fair process to fulfill film requests. Our ticketing system randomly assigns windows to all Flex-pack buyers, with an earlier window for TIFF Members.

If you have purchased multiple packs, you will receive one login and ticket-selection start time.

You can log in and select tickets any time between your start time and 10pm on September 3. If you do not select your films within this time period, your package will be turned into vouchers, which you can exchange beginning September 9 at 10am and the end of the Festival.

We strongly recommend that you have your ticket options ready before you log in to your Festival Account Manager during your assigned window, as you will have limited time to make your selections.
What if I’m not available for the start time I am assigned?
The best ticket availability will be at your start time, but you can make ticket selections any time until 10pm on September 3, or between September 9 and 20.

If you are not available to make your selections at your designated start time, a friend can select your tickets on your behalf. You will need to give them your login information (email and password) for them to make your selections.
Do I have to make all my ticket selections at one time? Can I go back into the system later?
You will need to make all of your selections in one session. The session will time out after one hour, and any tickets remaining in your shopping cart at that time will be released.

If you have only selected a few of your available tickets upon checkout, you will need to select vouchers for the remaining tickets in your package, which you can exchange beginning September 9.

Learn the Lingo

Premium: These events offer a premium in-person experience, and can include red-carpet screenings, World or North American Premieres, and/or audience Q&As.
Rush: A “rush” lineup will be indicated at each venue for all non–ticket holders looking for last-minute tickets. Tickets will be sold to the rush line approximately 10 minutes before the start of the screening. Rush tickets are subject to availability and are distributed on a first-come, first-served basis at the discretion of venue staff. There is a limit of one ticket per person. Please arrive as soon as possible to join the rush line. Visitors are limited to holding space in the rush line for themselves and one other person.
Free: Indicates a free ticketed event. Free tickets can be reserved online starting September 6 (September 5 for TIFF Members), while quantities last. Free tickets for the September 20 screenings of the Grolsch People’s Choice Award winner and Toronto Platform Prize winner can be reserved online starting at 10am on September 20.
Off-sale: “Off-sale” means there is currently no inventory available for that event. An event may alternate several times between on-sale and off-sale before the event date, as sales and internal partner commitments fluctuate. Your best option for off-sale events is to check again at, by phone, or at any box office as tickets are released, at 8am daily.
Vouchers: Complimentary ticket vouchers are not tickets, and can be exchanged online, over the phone, or at the Festival or Members’ Box Officees starting September 9. Vouchers can be exchanged at any venue box office starting September 10.
  • Members’ pre-sale: An advance window when TIFF Members can purchase packages or tickets before the public. Become a Member today!
  • Visa pre-sale: An advance window when Visa cardholders can purchase packages before the public.
  • Insiders’ pre-sale: An advance window when TIFF Insiders can purchase individual tickets before the public, but after TIFF Members. Become an Insider by signing up for The Weekly e-newsletter, and you will be sent an access code in advance of the September 6 Insiders’ pre-sale.

The Rules

Festival: Venue policies
Seating is only guaranteed until 15 minutes prior to the scheduled start of the screening. If late seating is disruptive, latecomers will not be admitted. Late seating is at the discretion of the venue staff. TIFF will not issue a refund if you are late and not admitted to your screening.

Our staff and Volunteers are here to ensure the best possible Festival experience for all. Toronto International Film Festival Inc. (“TIFF Inc.”) will not tolerate mistreatment of any kind towards its staff or Volunteers and will take measures accordingly. TIFF Inc. reserves the right to refuse admission to and/or expel from the premises, without refund, any person whose presence or conduct is deemed objectionable.

Please do not leave empty seats in the middle of the row at general-admission venues. Seating is less disruptive to the audience if empty seats are available near the aisles. Seats cannot be saved. Due to venue fire codes, sitting in the aisles or standing at the back of the venue is not permitted.

All cinema and lobby areas will be cleared following each screening.

Film run times, as listed in the Official Film Schedule and the Festival Programme Book, represent the best available information at press time. Run times are approximate and don’t include time for intros or Q&As. Screenings and schedules are subject to change without notice. Check for the most up-to-date information.

All Festival venues are wheelchair accessible. If you require accessible or companion seating, or other accessibility services, please contact Customer Relations in advance by calling 416-599-2033 or 1-888-258-8433 (toll-free) so that we can ensure your needs are met.

The safety and security of all our visitors and guests is a priority for TIFF. Security measures are in place at all TIFF screenings, and events and bags are subject to inspection. Hazardous, inappropriate, offensive, and suspicious items, including aerosols and alcohol, will not be permitted.

All electronic devices must be silenced and stowed away during public screenings.

Cameras and recording devices are strictly prohibited during screenings. Screenings will be monitored for unauthorized recording. It is illegal to make a copy of a film or part of a film without permission of the copyright owner. Toronto International Film Festival Inc. (“TIFF Inc.”) reserves the right to undertake anti-piracy measures and eject any person who is recording or photographing without authorization from TIFF Inc., and to report any unauthorized recording to law enforcement, which may subject that person to criminal and civil liability.

TIFF Inc. reserves the right to film or record its events and activities for its own purposes. All media requests to shoot onstage activity must be pre-approved by the TIFF Communications department.

Screenings and events are subject to change without notice. Please check regularly to see if there have been any changes or cancellations.

Ticket conditions of sale

Tickets may not be used as prizes or contest giveaways, or for fundraising, promotional, or advertising purposes, without express written consent from TIFF Inc.

By using a ticket to enter a Festival venue, the ticket holder agrees to being photographed, filmed, or recorded in the event venue, and to the publication, reproduction, sales use, distribution, and broadcast of all photographs, video, or other recordings of the ticket holder’s voice or likeness without further notice or compensation in any publicity, advertisement, or other publication carried out by, or on behalf of, TIFF Inc. in perpetuity in any manner and media whatsoever, including print, broadcast, or internet.

By using a ticket to attend Festival screenings and events, the user waives and releases TIFF Inc. from all claims he/she/they may have against TIFF Inc. for any loss, damage, injury, liability, or expense he/she/they may suffer, arising from his/her/their presence at the event venue due to any reason whatsoever, including those arising from personal injury, property loss/damage, or death.

Cancelled or disrupted screenings

If a Festival screening is cancelled or designated by our organization as a problematic presentation, tickets may be exchanged for another film or screening at TIFF’s discretion. Please contact to determine whether your ticket is eligible for an exchange.

If you printed your ticket at home or had it saved to your mobile device, your ticket will automatically be exchanged for a voucher in your account by 10am the following morning. You can exchange this voucher for any screening ticket of equal or lesser value, subject to availability. You can do this online, over the phone, or in person at any venue box office, or use your voucher to rush a film if there is no inventory available in advance.

If you have a hard ticket to the disrupted screening, you can exchange this ticket for any screening of equal or lesser value, subject to availability. You can do this in person at any venue box office. Exchanges cannot be facilitated online or over the phone in this case.

All ticket sales are final — we do not offer refunds. Any concerns should be directed to

Festival: Package and ticket policies
General policies
  • All ticket packages and individual tickets are final sale
  • Daytime screenings start at 5pm or earlier; evening screenings begin after 5pm
  • Prices include all taxes and service fees
  • All screening selections are subject to availability

Flex packages

  • Limit up to one Regular Flex Pack, one Premium Flex Pack (6 or 12 tickets), one Weekday Daytime Pack (10 or 20 tickets), and one Back-Half Pack (6 or 12 tickets) per account
  • Limit of four tickets per film per account
  • Tickets may be exchanged online, over the phone, or in person up to two hours prior to the start of the screening
Buzz List Pack and Closing Night Film
  • No exchanges allowed
  • One ticket per screening
  • English-language screenings cannot be guaranteed
Individual tickets
  • Limit of four tickets per screening per account
  • Valid ID required for under-25 pricing
  • Exchanges can be made online, over the phone, or in-person up to two hours prior to the start of the screening

2020 Sponsors

    Lead Sponsor
    Major Sponsors