Accessibility
TIFF strives to be accessible to all our patrons. We welcome your accessibility questions:
customerrelations@tiff.net
Local: 416-599-2033
Toll-free: 1-888-258-8433
Below, you will find information on:
- Accessbility Plan
- Getting to TIFF Bell Lightbox
- Wheelchair accessibility
- Described sound
- Service animals
- Hearing assistance
- Neurodivergent accessibility
- Gender inclusivity
- Code of Conduct
- Training for staff
Accessibility Plan
See our Multi-Year Accessibility Plan.
Getting to TIFF Bell Lightbox
TIFF Bell Lightbox can be reached from the accessible St. Andrew subway station, and by the following streetcar lines servicing King Street West:
Nearby parking spots include:
- Underground parking at 350 King Street West
- Simcoe Place – Lot #436
Parking garage
Simcoe Place, Front Street West
- GoPark
Parking garage
9 Widmer Street
- BestParking GO PARK Parking
Parking lot
120 Peter Street
There are bike parking spaces on the surrounding blocks.
Wheelchair accessibility
Accessing the venue
TIFF Bell Lightbox’s main entrance is 52" wide with automatic balanced sliding doors.
TIFF Bell Lightbox’s side entrance is 40" wide with a push-button swinging door.
The first floor has two push-button swinging-door washrooms with two grab bars. The doorway measures 34" wide and includes a lever handle, as well as a sensory sink that is 33" high from the ground.
The second floor has one push-button swinging-door washroom with two grab bars. The doorway measures 34" wide and includes a lever handle, as well as a sensory sink 33" that is high from the ground.
The second floor also has one push-button accessible swinging-door washroom with sufficient rotating space for a wheelchair. The doorway measures 36" wide and includes a lever handle, two grab bars, and a sensory sink that is 33" high from the ground.
The building elevators measure 41" wide, and there is a wheelchair-accessible ramp that measures 111" wide leading up to the cinemas on the second floor.
Theatre seats
The main floor of the auditorium has two designated wheelchair locations within the auditorium. Wheelchair spaces and companion seats for support persons are indicated in the “Select your own seat” portion of the ticket-purchase path via our website.
Described sound
For titles listed with described sound (DS), we offer assistive devices to transmit a specifically narrated audio track where patrons can hear audio descriptions of the image as well as the film’s audio.
Lightbox staff are trained and familiar with the available assistive devices. Equipment requests are facilitated at the box office. Please note that the equipment is subject to availability. Headphones are available, but customers are encouraged to bring their own headphones if they have them and if they are required.
Service animals
Service animals are allowed on the premises.
Hearing assistance
To search for films we’re screening with closed-captioning (CC) and descriptive sound (DS), please go to tiff.net/calendar and open the filter labelled “Accessibility,” where you can select the options that suit your needs.
Neurodivergent accessibility
TIFF hosts “relaxed screenings,” which welcome members of the public with specific sensory or communication needs. At these screenings:
- the lights are on and the volume is lowered;
- there may be noise and movement in the auditorium;
- seating will be General Admission, and therefore you may choose your own seat(s) upon arrival;
- you are welcome to leave and re-enter the auditorium as you wish.
Gender inclusivity
You can find all-gender washrooms in the theatre lobby and on each cinema floor. Visitors are encouraged to use the bathroom they are most comfortable with. Harassment of any kind, including harassment based on gender, is in violation of our Code of Conduct.
Code of Conduct
See our TIFF Code of Conduct.
Training for staff
Accessibility is a key tenet of hospitality at TIFF.
Training includes:
- an overview of the Accessibility for Ontarians with Disabilities Act, 2005, and the requirements of the customer service standard;
- how to communicate with and support people with physical and mental disabilities;
- how to communicate with and support people with disabilities who use an assistive device or require the assistance of a service animal or a support person; and
- how to use equipment or devices available on site that may help with providing goods or services to people with disabilities.
