clear
  • Hours
  • Box Offices
  • Venues
  • Accessibility

Hours

Box Office Hours: Toronto International Film Festival 2020

TIFF Bell Lightbox, Reitman Square, 350 King St. W.

September 8 – 9: 10am–6pm
September 10 – 19: 12pm–9pm (or 1 hour before the first screening)

Call Centre, 416-599-2033 (Toll-free: 1-888-258-8433)

August 24 – September 9: 10am–6pm
September 10 – 19: 10am–10pm

Accessibility

TIFF strives to be accessible to all our patrons. We welcome your accessibility questions:

customerrelations@tiff.net
Local: 416-599-2033
Toll-free: 1-888-258-8433

Below, you will find information on:

  • Getting to TIFF Bell Lightbox
  • Wheelchair accessibility
  • Described sound
  • Service animals
  • Hearing assistance
  • Neurodivergent accessibility
  • Gender inclusivity
  • Code of Conduct
  • Training for staff

Getting to TIFF Bell Lightbox

TIFF Bell Lightbox can be reached from the accessible St. Andrew subway station, and by the following streetcar lines servicing King Street West:

  • Route 504
  • Route 503

Nearby parking spots include:

  • Underground parking at 350 King Street West
  • Simcoe Place – Lot #436
    Parking garage
    Simcoe Place, Front Street West
  • GoPark
    Parking garage
    9 Widmer Street
  • BestParking GO PARK Parking
    Parking lot
    120 Peter Street

There are bike parking spaces on the surrounding blocks.

Wheelchair accessibility

Accessing the venue

TIFF Bell Lightbox’s main entrance is 52" wide with automatic balanced sliding doors.

TIFF Bell Lightbox’s side entrance is 40" wide with a push-button swinging door. The first floor has two push-button swinging-door washrooms with two grab bars. The doorway measures 34" wide and includes a lever handle, as well as a sensory sink that is 33" high from the ground.

The second floor has one push-button swinging-door washroom with two grab bars. The doorway measures 34" wide and includes a lever handle, as well as a sensory sink 33" that is high from the ground.

The second floor also has one push-button accessible swinging-door washroom with sufficient rotating space for a wheelchair. The doorway measures 36" wide and includes a lever handle, two grab bars, and a sensory sink that is 33" high from the ground.

The building elevators measure 41" wide, and there is a wheelchair-accessible ramp that measures 111" wide leading up to the cinemas on the second floor.

Theatre seats

The main floor of the auditorium has two designated wheelchair locations within the auditorium. Wheelchair spaces and companion seats for support persons are indicated in the “Select your own seat” portion of the ticket-purchase path via our website.

Described sound

For titles listed with described sound (DS), we offer assistive devices to transmit a specifically narrated audio track where patrons can hear audio descriptions of the image as well as the film’s audio.

Lightbox staff are trained and familiar with the available assistive devices. Equipment requests are facilitated at the box office. Please note that the equipment is subject to availability. Headphones are available, but customers are encouraged to bring their own headphones if they have them and if they are required.

Service animals

Service animals are allowed on the premises.

Hearing assistance

To search for films we’re screening with closed-captioning (CC) and descriptive sound (DS), please go to tiff.net/calendar and open the drop-down menu labelled “Accessibility,” where you can select the options that suit your needs.

Neurodivergent accessibility

TIFF hosts “relaxed screenings,” which welcome members of the public with specific sensory or communication needs. At these screenings:

  • the lights are on and the volume is lowered;
  • there may be noise and movement in the auditorium;
  • seating will be General Admission, and therefore you may choose your own seat(s) upon arrival;
  • you are welcome to leave and re-enter the auditorium as you wish.

Gender inclusivity

You can find all-gender washrooms in the theatre lobby and on each cinema floor. Visitors are encouraged to use the bathroom they are most comfortable with. Harassment of any kind, including harassment based on gender, is in violation of our Code of Conduct.

Code of Conduct

You can find the TIFF Code of Conduct here.

Training for staff

Accessibility is a key tenet of hospitality at TIFF.

Training includes:

  • an overview of the Accessibility for Ontarians with Disabilities Act, 2005, and the requirements of the customer service standard;
  • how to communicate with and support people with physical and mental disabilities;
  • how to communicate with and support people with disabilities who use an assistive device or require the assistance of a service animal or a support person; and
  • how to use equipment or devices available on site that may help with providing goods or services to people with disabilities.

Images of our cinemas

Cinema 1
Cinema 1
Cinema 1 – House right accessible seating
Cinema 1 – House left accessible seating
Cinema 1 – Elevator
Cinema 1 – Balcony accessible seating
Cinema 2
Cinema 2 – Accessible seating
Cinema 2 – Stairs facing the stage
Cinema 3
Cinema 3 – Stairs leading up to the stage
Cinema 4
Cinema 4 – Accessible seating
Cinema 4 – Stairs facing the stage
Cinema 5
Cinema 5 – Accessible seating
Cinema 5 – Stairs
Venue / Box Office / Festival / Year-round / physical /
TIFF Bell Lightbox
350 King St W, Toronto, ON M5V 3X5, Canada
drive-in / Venue / Festival /
Visa Skyline Drive-In at CityView
Visa Skyline Drive-In at CityView
drive-in / Venue / Festival /
RBC Lakeside Drive-In at Ontario Place
955 Lake Shore Blvd W, Toronto, ON M6K 3B9
drive-in / Venue / Festival /
West Island Open Air Cinema at Ontario Place
West Island Open Air Cinema at Ontario Place
drive-in / Venue / Festival /
OLG Play Stage at Ontario Place
OLG Play Stage at Ontario Place