TIFF Bell Lightbox occupies an entire city block in the heart of Toronto's media and entertainment district. All spaces, including the cinemas, are wheelchair accessible to the public. Find us in Reitman Square: 350 King Street West, Toronto, Ontario, M5V 3X5 or contact us.
To ensure the highest-quality experience for our audiences at TIFF Bell Lightbox, programming on Mondays is typically reduced. This provides technical and building teams with access required to conduct upgrades and improvements on equipment and cinemas. TIFF Bell Lightbox welcomes film lovers for full programming Tuesday through Sunday, with occasional New Release screenings and third-party bookings on Mondays.
Please visit our website and stay in the know with our up-to-date screening calendar at tiff.net/calendar. Our call centre remains open on Mondays to take your questions and facilitate ticket sales, or you can visit the Steve & Rashmi Gupta Box Office, open daily between 10am and 10pm.
Every Saturday at 1pm, explore the architecture, history and functionality of our state-of-the-art building with a free guided tour. Please meet next to the elevators on the main floor of TIFF Bell Lightbox at least 5 minutes prior to the scheduled tour time. Tours are approximately 45 minutes.
For booking inquiries, groups can contact email@example.com.
Here at TIFF we are committed to embracing inclusion and diversity and are actively looking at how we can best work with the community to position ourselves as leaders in this area. Whether it be a visitor, patron, or employee, we want to ensure everyone has equal accessibility.
For a list of films and events at TIFF 2019 with accessibility features (Closed or Open Captions; Descriptive Sound; Subtitles; or Reader Required), please click here.
Closed Captioned (CC):
The display of text on a television, video screen, or other visual display to provide additional or interpretive information.
Open Captions (OC):
The display of text on a television, video screen, or other visual display to provide additional or interpretive information. Unlike Closed Captioning, Open Captions are always turned on.
Descriptive Sound (DS):
A digitally compatible described narration system for the blind and visually impaired with headphones.
Select screenings at TIFF Bell Lightbox are presented in a sensory-friendly environment, where the lights will stay dim and the sound will be slightly lowered.
The method by which a person can enter, facilitate in and leave a place in a wheelchair.
Captiview devices show the dialogue for films and can be used by anyone who might have trouble hearing the film. This is a long rectangular screen on a gooseneck. Captiview devices fit into cinema cup holders and have three sections, divided by slats like on blinds so that neighbouring visitors will not be distracted.
American Sign Language Interpreters:
For industry delegates who need ASL support, please email ASL@tiff.net with the following information no less than 2 days in advance of the event/panel. We require a minimum of two days to book the interpreters.
Duration of time requested
Should you require companion or accessible seating, please contact the Box Office in advance at 1-888-258-8433.
Childcare for Professionals at TIFF:
To improve the experience of accredited industry, press, and guests with families at the Festival, TIFF has expanded what it offers to parents and children. These revamped services include subsidized daycare, babysitting recommendations, private spaces for parents to feed and change their infants, access to Festival spaces for caregivers, and a guide to nearby family-friendly activities and resources. Click here for more information.
The front entrance of the building includes an accessible door on the west side of the entrance. Two public elevators are located in the atrium and provide access to each floor of the building.
Hearing Assisting devices are available for all events in our public cinemas. A wheelchair is available for those requiring mobility assistance. Captiview devices are available in all TBLB public cinemas 1-5 and can be used when closed captioning and/or descriptive sound content is available.
At TIFF we are pleased to offer Captiview and listening devices. We also offer closed captioning, and descriptive sound. If you require a mobility device and/or assistive listening device, please call the TIFF box office to reserve for your viewing (1-888-258-8433). For films with closed captioning and descriptive sound, look for the CC and DS notations throughout our screening schedule.
Please note, cinemas 1 to 5 offer assisted listening and closed captioning and descriptive sound.
There are accessible, gender neutral public washrooms available on the first, second, and third floors.
Nearby parking spots:
Explore all Toronto has to offer with Bike Share Toronto, an enjoyable and cost-effective way to get around the city. Bikes can be taken from and returned to any station in the Bike Share system.
Princess of Wales (Visa Screening Room)
The Princess Suite has an elevator and ramp for access to the lower lounge of the theatre. There are also automated doors at the front entrances of the east and west sides of the building.
The surface at the entrance of the Princess of Wales theatre is level.
Please be aware of the sloped curbs found at the Duncan St and John St entrances.
The Princess of Wales theatre has four barrier-free stand alone accessible restrooms that are all gender inclusive. There are also two accessible restrooms located on the lower lounge level, one on the east side of the dress circle and one located on the west side of the balcony.
The Princess of Wales theatre has three accessible parking spaces available. Ramps and automated doors to the east and west elevators are located on the P1 level. There are also ramps and automated doors on the east side of the P3 and P4 levels.
Roy Thomson Hall
Roy Thomson Hall has elevators, escalators and automatic doors on site. If needed, doors can be locked in place to permit the width of a wheelchair.
Single washrooms are located in the main lobby behind the front mirrors near the elevator. These restrooms are wheelchair accessible.
Please note there is no public access to the back parking lot.
Glenn Gould Studio
The entrance to the Glenn Gould Studio has a ramp connecting the lower lobby to the upper lobby. There are automatic front doors that are large enough to allow for the width of a wheelchair and/or scooter.
There is one accessible restroom that is all gender inclusive.
Art Gallery of Ontario
The drop off zone at the Art Gallery of Ontario is located at the McCaul St. entrance. The doors are accessible by ramp and are automated. There are elevators from the main entrance to the concourse. The Jackman Hall Theatre has centre doors that are accessible by ramp.To access the Jackman Hall Theatre, please use the McCaul St. entrance.
There are two accessibility parking spots available.
Please note: Wheel-Trans usually drops patrons off at the main entrance.
The restrooms at the Art Gallery of Ontario are all gender inclusive. There is a single stall located right outside of Jackman Hall labelled All Gender/Family Bathroom.
Elgin and Winter Garden Theatre
The surface at the entrance of the building is level, with no sloped curbs.
There are four single staIl restrooms on site that are wheelchair accessible. Two are located in the basement and two are located on level 5 (orchestra level of Winter Garden). Please advise the doors are not automated.
There is no venue parking available, but if needed, we recommend using the Eaton Centre and Green P at Queen and Victoria. Elevators and ramps are in place to ensure level grounding.
The theatre at Ryerson is wheelchair accessible.
There are sloped curbs at the entrance of the theatre.
The parking lot is wheelchair accessible with designated parking on the first floor.
An overview of accessibility features at the Scotiabank Theatre is available by clicking here.
TIFF is committed to engaging persons with disabilities in developing recommendations and strategies to address barriers to participation and ensuring that TIFF meets the diverse needs of our visitors.
Customers or community members who wish to provide feedback on the way TIFF provides goods, services or facilities to people with disabilities can provide feedback in the following ways:
Telephone: Call us toll free at 1-888-258-8433 or locally at 416-599-2033
E-mail: Send us an email at firstname.lastname@example.org.
Written comments may be forwarded to:
TIFF Bell Lightbox- Reitman Square
350 King Street West, Toronto, Ontario, M5V 3X5.
In Person: If you would like to deliver your comment in person, comment forms are available at the Box Office. This comment form is also available online or as a PDF for you to fill out at home and send in, as per your preference.
You can also ask to speak with a box office Manager, and your problem will be addressed based on the availability of personnel.
All feedback, including complaints, will be handled in the following manner:
Feedback will be assigned to the team within TIFF that is best suited to consider the specific feedback provided. All comments, questions and concerns will be responded to within 7 days.
TIFF will make sure our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request. If you would like to be responded to by a particular method, such as e-mail or telephone, please specify your preference when you leave your comment.
TIFF will notify the public that documents related to accessible customer service are available upon request by posting a notice on the TIFF Website. Documents related to accessible customer service are also available upon request at the TIFF Bell Lightbox Box Office.
TIFF will provide these documents in an accessible format or with communication support, on request. We will consult with the person making the request to determine the suitability of the format or communication support. We will provide the accessible format in a timely manner and, at no additional cost.