One Account For Everything: TIFF Festival Account Manager is powered by Ticketmaster. You can use the same email and password across Ticketmaster.ca, TIFF Festival Account Manager, and TIFF Year-Round Account Manager.

To sign in or create an account, please follow these steps:

1. Visit the appropriate TIFF Festival Account Manager.
2. In the top-right corner click “Sign In.”
3. Enter your email address. If you have an existing Ticketmaster account, use that email.
4. If you have a valid account, it will ask you to input your password. This will be the same password as your Ticketmaster password if you have never logged in to TIFF before.
5. If you do not have an existing account, you will be prompted to create one by adding in your information. You will need to verify both your email and phone number.
6. Once you have logged in you can browse available events and Memberships, and secure your tickets.

For further assistance, check out this instructional video:

When you log in to TIFF Festival Account Manager for the first time, or when updates are made to the Terms of Use, you will be prompted to review and accept both the Ticketmaster Terms and Conditions and the TIFF Terms and Conditions before continuing.

To accept the Terms of Use:

• Scroll to the bottom of the Ticketmaster Terms and Conditions.
• Select the TIFF tab and scroll to the bottom of those terms as well.
• Click “Agree” to accept the terms and continue to TIFF Festival Account Manager.

To access tickets for year-round programming at TIFF Lightbox, including New Releases and TIFF Cinematheque, visit TIFF Year-Round Account Manager and follow the steps below.

To access Festival tickets purchased on TIFF Festival Account Manager, visit TIFF Festival Account Manager and follow the steps below.

1. Sign in to TIFF Account Manager from your mobile device.
2. Tap the menu on the top left.
3. Select “My Events.”
4. Find your event and click "View Event Details".
5. Under “Tickets,” select your seat.

Tickets can be scanned directly from TIFF Account Manager or added to your mobile wallet.

Tickets purchased through Ticketmaster.ca can be only accessed or transferred through their platform.

For further assistance, please watch this instructional video:

To reset your TIFF Festival Account Manager and/or TIFF Account Manager password please follow these steps:

1. Visit TIFF Festival Account Manager/TIFF Acount Manager
2. In the top-right corner click “Sign In.”
3. Click “Forgot Password?”
4. Enter your email address.
5. Choose to receive a one-time password reset code to your phone or email.

For further assistance, check out this instructional video:

Yes. TIFF Customer Relations staff at the Steve & Rashmi Gupta Box Office are happy to help print physical tickets or text them directly to your phone.

Requirement: To keep your account secure, please present a valid government-issued photo ID when requesting ticket printing or account assistance in person.

Please note:

• Box office wait times may vary, especially during peak periods. For the quickest and easiest entry experience, we recommend using your digital tickets whenever possible.
• Tickets from past screenings cannot be printed, and other ticketing service requests may be subject to a fee.
• We are unable to print tickets that have been posted for resale or that have been transferred.

No. Your ticket includes Safetix technology with fraud and counterfeit protection, so screenshots or printouts cannot be used. If you, a friend, colleague, or client arrive at a TIFF screening with a screenshot, entry will be denied.

To send a ticket to another person, follow the instructions to transfer a ticket found here.

Support can only be provided to the original purchasers or ticket holders. Government ID and the payment method for the transaction will be required for assistance.

All Festival ticket purchases are final sale. However, eligible tickets purchased directly through TIFF Festival Account Manager may be exchanged online starting Tuesday, September 1, up until 4 hours prior to your scheduled screening.

Please note: Tickets purchased on Ticketmaster.ca are not eligible for exchanges.

To exchange your tickets, please follow the steps below:

1. Sign in to TIFF Festival Account Manager.
2. Click “My Events” and select your event by clicking “View Event Details”
3. Click “Exchange.”
4. Select the seat(s) to exchange.
5. Select a new event from the list.
6. Choose a seat from the interactive seat map and click “Add to Cart”
7. Review the details of your exchange.
8. Submit your order.

Exchange can be made online up to 4 hours prior to your event.

For further help exchanging tickets on TIFF Festival Account Manager, check out this instructional video:

For further help exchanging tickets on TIFF Festival Account Manager, while using a mobile device, check out this instructional video below:

Yes, tickets can be transferred up to 15 minutes before a screening.

Festival:

• Tickets purchased through TIFF Festival Account Manager can be transferred through that same platform.
• Tickets purchased or received via Ticketmaster.ca can only be transferred using Ticketmaster.ca. Transfers through other platforms or methods are not supported.

To transfer your tickets, please follow the steps below:

1. Sign in to TIFF Festival Account Manager.
2. Click “My Events” and select your event by clicking view event details.
3. Click “Transfer.” You may need to authenticate your account by phone or email. You will be sent a One Time Code to input.
4. Select the seat or seats to transfer.
5. Select an existing recipient or add a New Recipient and fill in their information. Click “Save.”
6. Select your recipient and click “Transfer”. You can add an optional message to your recipient.
7. The transfer is only complete once the recipient accepts the tickets.

Important Transfer Details

• Acceptance Requirement: Recipients must have (or create) a TIFF account and accept the transfer at least 15 minutes prior to showtime to gain entry.
• Instructions: Recipients will receive an email from TIFF Customer Relations with step-by-step instructions to claim their tickets.
• Canceling a Transfer: You can cancel a pending transfer anytime via the link in your confirmation email—as long as the recipient has not yet accepted it.
• Transfer Restrictions: TIFF Customer Relations cannot reclaim, reverse, or pull back a transfer once it has been initiated or accepted by another account holder.

For assistance transferring your ticket from your mobile device, check out this instructional video:

Once the recipient has accepted them, you’ll receive an email confirming the ticket has been accepted. After a successful Ticket Transfer, the ticket in your account is no longer valid for event entry.

Once you send a ticket, you’ll see either:

• Waiting to accept or Sent, wwhich means your friends have not accepted the transferred tickets yet — remind them to check their email or text messages for the transfer invite.
• Accepted by or Claimed, which means the transfer has been successful. Your transferred tickets will show in your account as sent.

If your recipient does not accept your offer, then they will not be able to use your tickets. Tickets must be accepted 15 minutes prior to the scheduled start time of the event.

1. You will receive an email or text from TIFF Customer Relations with instructions to accept the offer.
2. Sign in or create a new account — make sure you use the same email for your account and that the tickets were sent to.
3. To view or add your tickets to your wallet, select My Events.
4. Tickets must be accepted 15 minutes prior to the scheduled start time of the event.

• Ask the sender to cancel the original transfer and start a new Ticket Transfer.
• Log into your TIFF Festival Account Manager (for Festival) or TIFF Account Manager (for Year-round) using the email address the transfer was sent to, and you can easily accept your tickets there!

Still can’t find them? Search your email using the term transfer or the artist or event.

1. Sign in to TIFF Account Manager (for Festival) or TIFF Account Manager (for Year-round).
2. Click “My Events” and select your event.
3. Click Cancel Transfer next to the ticket you wish to cancel.
4. A pop-up will appear—click Cancel Transfer again to confirm.
5. You and your guest will both receive an email confirming that the ticket transfer has been cancelled.

No. Your ticket includes Safetix technology with fraud and counterfeit protection, so screenshots or printouts cannot be used. If you, a friend, colleague, or client arrive at a TIFF screening with a screenshot, entry will be denied.

Support can only be provided to the original purchasers or ticket holders. Government ID and the payment method for this transaction will be required for assistance.