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Technical Information

System Requirements

What are the system requirements?

What browsers can I watch from?

What are the requirements for Windows computers?

What are the requirements for Mac computers?

Can I watch content via an app on my iPhone/iPad/Apple TV?

Can I watch content on my Android device?

Streaming Issues

Can I use Chromecast?

Can I use AirPlay?

How can I watch from my TV?

I can’t stream any of the content. What’s going on?

Why does video playback stall or not play smoothly?

What if my screen is black and I only hear audio?

What are the system requirements?

You can watch on PCs running Windows 7+ and Intel-based Macs running macOS 10.12+. You can also watch on Android tablets and phones, and iPhones and iPads using the app. You will need a broadband or fibre internet connection — dial-up will not work. You’ll find a complete list of requirements below.

What browsers can I watch from?

Due to a security vulnerability related to technology used to protect films and other content on digital TIFF Bell Lightbox, playback has been restricted on Chrome, Firefox and Opera browsers. While a solution is being worked on to fix this issue, we ask that you use a different browser, like Microsoft Edge or Internet Explorer if you are on Windows, or Safari if you are on MacOS.

You can also rent your films from your preferred browser, then view the films in our app, available in the Apple and Android app stores (search “digital TIFF Bell Lightbox”). You can open the app from your device and share to a television, via Chromecast or AirPlay.

What are the requirements for Windows computers?

Windows 7, Windows 8.1 or Windows 10. Microsoft Edge only. We recommend using the latest version of your browser as earlier versions may not be supported. Internet Explorer on Windows 7 is no longer supported. You will need a broadband or fibre internet connection — dial-up will not work.

PLEASE NOTE: Services are temporarily unavailable on Google Chrome, Firefox or Opera.

What are the requirements for Mac computers?

MacOS 10.12 or later. Safari only. We recommend using the latest version of your browser as earlier versions may not be supported. You will need a broadband or fibre internet connection — dial-up will not work.

PLEASE NOTE: Services are temporarily unavailable on Google Chrome, Firefox or Opera.

Can I watch content via an app on my iPhone/iPad/Apple TV?

Apps for iOS devices and Apple TV are available in the App Store.

Can I watch content on my Android device?

An app for Android devices is available in the Google Play Store.

Can I use Chromecast?

Chromecast enables users with a mobile device or personal computer to play Internet-streamed audio-visual content on a television through mobile and web apps that support the Google Cast technology. Full details regarding how to Chromecast can be found HERE, and through the Google help portal.

PLEASE NOTE: Viewing films on Google Chrome is temporarily unavailable. You will be required to download the digital TIFF Bell Lightbox app to your device in order to use Chromecast.

Can I use AirPlay?

You can AirPlay from your browser to your TV using an Apple device and AppleTV connected to your television. Full details regarding how to Airplay video and mirror your device’s screen can be found at HERE, and through the Apple help portal.

How can I watch from my TV?

Besides screen-mirroring your computer to your television or connecting your laptop to your television with an HDMI cable, we also have apps available for iOS and Android devices, and Apple TV. To enjoy screenings from digital TIFF Bell Lightbox on your television, we have a variety of options available depending on your personal set-up. As a reminder, all screenings can be watched from a mobile device or computer, and it is not required that you have a television.

If you have an Apple device, you can Airplay from your device’s browser to your Apple TV or other smart TV. For help using Airplay video and mirroring your device’s screen, please click HERE. For help using an HDMI cable, please click HERE for more information.

If you have a Windows or Android device, HERE is a helpful guide to get you started.

At this time Amazon Fire TV Stick and Roku are not compatible with digital TIFF Bell Lightbox.

I can’t stream any of the content. What’s going on?

Check your minimum system requirements above. We recommend that you update to the latest version of your browser. We use adaptive bitrate streaming, which means the streaming quality will automatically adjust based on your internet speed. For high-definition (HD) streaming we recommend VDSL, cable or fibre connections as we cannot guarantee consistent HD streaming on ADSL.

Why does video playback stall or not play smoothly?

If your internet connection is poor or inconsistent you may experience problems during playback.

What if my screen is black and I only hear audio?

Please ensure your system meets the minimum requirements. As an anti-piracy initiative, the digital TIFF Bell Lightbox platform will not work if you have a video sharing program open. Please make sure you have completely closed down all applications that have the ability to record your screen. This includes, but is not limited to Zoom, Google Hangouts, Facetime, or any other screen recording programs. If you were hoping to join a friend virtually to watch a film together, please ensure that neither of you are using one of the above devices from the same device you are streaming your film from.