What is your cancellation policy?
Cancellation with a refund must be applied for at least 10 business days before your child's session begins. A $50 cancellation fee will be withheld per session cancelled. There are no refunds for cancellations requested less than 10 business days before your child's session begins.
Please allow 6–8 weeks for refunds processed by cheque.
Do I have to fill out any registration or medical forms?
Each TIFF Camps camper must complete a combined registration and medical form before purchasing their camp session. This form can be accessed by clicking the “Register Now” button.
What are TIFF Camps’ policies regarding medications?
TIFF Camps does not stock or administer medication. Medication should be sent with campers only when absolutely necessary. If medication is required, be sure that it is in its original container with clearly labeled instructions. Camper’s must be able to administer their own medication. This medical information should also be included on the camper’s medical information form.
What are the drop-off & pick-up procedures?
Camp staff will meet campers in the morning between 8:45am and 9:05am in the lobby of TIFF Bell Lightbox at 350 King Street West. Please ensure that campers are dropped off no earlier than 8:45am and no later than 9:05am.
If travelling by car, head west along King Street West. TIFF Bell Lightbox is located on the northwest corner of King Street West and John Street. Campers must be signed in each morning with Camp staff who will be waiting at the sign-in table. We are unable to provide free parking or curbside drop-off, however there are paid public parking lots in the area, including underground lots at 9 Widmer Street (under TIFF Bell Lightbox) and 200 Wellington Street West (Metro Hall).
Alternatively, if travelling by TTC, there are streetcar stops on the 504 King Street route located on the southwest and northeast corners of King Street West and John Street. Both are directly across from TIFF Bell Lightbox.
Daily Camp activities end at 4pm. Unless your child is registered in the after-care programme (offered during Summer Camps only), please ensure that you pick up your child no later than 4:10pm or you will be charged one day’s rate of aftercare. Camp staff and campers will be waiting in the lobby of TIFF Bell Lightbox for parents and/or guardians. If your child is participating in the after-care programme (offered during Summer Camps only), please discuss pick-up options with the supervisor prior to or on the morning of the first day of TIFF Camps.
Only those designated on the accompanying registration form will be authorized to pick up campers. In order to ensure the safety of all campers, persons picking up campers must show photo ID. Please notify the TIFF Camps office as soon as possible if names are missing on the registration form, otherwise written authorization must be handed in to the TIFF Camps office one day prior. Written authorization can be submitted to the office via Camp staff.
What is Aftercare?
TIFF Camps provides an aftercare programme for an additional fee during Summer Camp. Aftercare runs from 4pm to 5pm and can be purchased for a single day or for the entirety of the TIFF Camps session.
What are the lunchtime procedures?
TIFF Camps will not provide lunch. Campers are required to pack a lunch each day. Due to the Camp location, camper-to-counsellor ratios, and to avoid conflicts between campers, campers will not be permitted to leave TIFF Bell Lightbox to buy their lunch. Please take into consideration that the Camp area does not have access to a microwave or fridge. Parents are asked to provide additional snacks and or drinks based on your child’s specific needs.
TIFF Camps is a designated NUT-FREE ZONE. Please ensure that your child does not arrive with any food items containing nut products. All Camp staff are required to do the same. We appreciate your cooperation in this matter.
When will we find out about daily activities?
Camp schedules will be created in advance of your start date and will be distributed on the first week of TIFF Camps. The schedule will inform you of the daily activities and potential field trips in which your child will participate during their session.
Will TIFF Camps be participating in field trips?
While the majority of TIFF Camps takes place in TIFF Bell Lightbox, it is important to recognize that field trips may be part of the Camp experience, including (but not limited to) off-site excursions for location shoots, studio visits, and potentially eating lunch outdoors. When considering locations for shoots, field trips may be organized on short notice. In such cases, parents will be contacted beforehand for parental consent. When considering field trip locations, we will always prioritize safety and accessibility first. On days when field trips are planned, please ensure that your child is dressed appropriately (e.g. sunscreen and/or clothing for potential inclement weather).
Please ensure that your child leaves all valuables such as iPads, handheld electronic games, etc., at home. TIFF is not responsible for any lost or stolen items.
Campers will be permitted to bring in personal cell phones; however, cell-phone use will be limited to specific scenarios and times and should not be abused.
TIFF Camps focuses on the creation of and involvement in film. As such, fellow campers and Camp staff may photograph your child. Please note the media release on the registration form. If you have any concerns regarding this, please forward them to the TIFF Camps office.
Summer Camps generally go on sale in mid-January. Holiday Workshops generally go on sale in mid-September.
For further information on TIFF Camps, please contact: firstname.lastname@example.org 416.599.8433